Unlocking the Power of Real-Time Data for Businesses

Data is one of the most important assets for businesses. It can be used to gain valuable insights into consumer behaviors, preferences, and interests which can then be used to personalize the CX and improve overall operations. Guest author Jessica Brody outlines some ways that businesses can use real-time data to enhance the customer experience.

The Ripple Effects of Disengaged Clients

Client experience (CX) is a delicate ecosystem that thrives on engagement, collaboration, and timely communication. Yet, when disengaged, the balance of trust and satisfaction is threatened. This article highlights what some of those ripple effects are and unintentional consequences and what to do to ensure a smooth engagement from the start.

Thriving as a Digital Nomad With a Pet in Tow 

You made the decision to become a digital nomad and work remotely, but how can you do this when you have a pet? It might seem daunting at first, but working on the go with your pet in tow is entirely practical when you plan and prepare. Today, Dalziel & Company guest author Jessica Brody outlines some tips to help you get started and ensure that you and your furry companion enjoy many adventures together!

Keep Them Coming: How to Create a Loyal Customer

If you run a small business or startup, you’ll already know that building a localized, loyal customer base is a top priority. Establishing your brand with a core demographic can ensure consistent income, spread awareness, and set the foundation for long-term success, but if you want to keep customers coming back, you’ll need to check out these key strategies.

Client Segmentation

Do you want to maximize your profitability, client experience and increase existing client spend? You can’t put all-hands-on-deck for every client engagement. In order to scale your business you need to develop some kind of logic that is appropriate for your business to segment your existing client base in order to better understand and ultimately serve them.

Leadership: What you need to know

Oftentimes when we think of the word “leader”, we conjure up images of political figureheads, celebrepeneurs, famous CEOs or even your own boss. However, being a leader is more of an active state of being rather than a position to 'achieve' or accomplish. Regardless of your role, current position in the marketplace or stage of a business you started -- there are always opportunities to lead.

What is a fractional executive?

Over the past few years, we saw an increase in demand for specializations in a particular niche, specifically in marketing. While there are many advantages to specializing in a niche practice, it can also limit a professional’s ability to see the bigger picture, how that function integrates with others. This is where a fractional executive comes into play.

How do I pay myself?

Unquestionably, one of the most common questions I get asked by entrepreneurs and small business owners is ‘how do I pay myself?’. D&Co has found one of the most eloquent and simple explanations that will help guide your decision.